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Corporate sustainability & impact

Our CS&I strategy is a critical part of how we drive long-term business value and growth.

About Us / Our impact / Communities

Our CS&I strategy

At the core of PayPal’s values-led culture is our mission to revolutionize global commerce for the good of all. Our strategy is guided by core values of Inclusion, Innovation, Collaboration, and Wellness, helping make money transfers and shopping more convenient, affordable, and secure.

Our CS&I strategy aligns with our priorities, creating sustainable value for all stakeholders. Our CS&I priorities span four focus areas: Social Innovation, Employees & Culture, Responsible Business Practices, and Environmental Sustainability.

Please contact us at Sustainability@paypal.com  for any additional information on our CS&I strategy and programs.

Global Impact Report

Our latest Global Impact Report shares our commitments and progress, as well as stories from our partners, customers and employees, demonstrating how PayPal makes a positive impact on the world. 

Learn more about how our CS&I strategy is critical to driving the long-term success of our business.

2023 highlights

Social innovation

Continually delivering new and innovative tools across our platform, products, and services to enable economic opportunity and access to capital for individuals, businesses, and nonprofits globally.

  • Small business lending (since 2013)
    $28.2B in access to capital
    1.3M loans facilitated
  • Economic empowerment
    3M
    Venmo business profiles created to-date
  • Giving
    $20.9B
    donated to nonprofits and causes through PayPal

Employees and culture

Investing in our global workforce to foster a work environment that serves and empowers all our people to do the best work of their lives.

  • Global Talent Management
    77 employee engagement score
    23+ average hours of learning per employee
  • Belonging
    54% US ethnic diversity
    100% global gender and U.S. ethnic pay equity
  • Community impact
    ~118K
    hours volunteered by our employees

Environmental sustainability

Responsibly managing and reducing our environmental impact by addressing climate-related risks and opportunities.

  • Our science-based climate strategy

    Making progress towards our long-term goal to reach net-zero greenhouse gas emissions by 2040 across our value chain.

    100% renewable energy sourcing for our global data centers since 2021
    75% operational emissions reduction since 2019
  • Enhanced our management of the climate-related risks that are most applicable to our business

Responsible business practices

Maintaining customer trust and adhering to ethical business practices across all our operations as outlined in our Code of Conduct.

  • Business ethics
    100% employee completion of 2023 annual compliance training
    We are committed to the responsible use of AI technology.
  • Proactive security philosophy
    We deploy an externally certified cybersecurity program and continue to invest our time and resources to strengthen the security of our products.
  • Data management & privacy
    We work to embody a data-and privacy-aware culture that prioritizes responsible use of data through transparency education, enterprise standards, and innovation.

Additional resources