Our Values

We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Inclusion graphic image


Respect and value uniqueness and diversity of thought. We’re talking everyone, everywhere, at all times, regardless of background, level or circumstance. Ideas are richer and execution is stronger when everyone feels included.

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Create amazing experiences for our customers – whether merchant, consumer or the PayPal community. Think differently, look end-to-end and practice empathy by putting yourself in our customers’ shoes.

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Work as a team, drive ownership and accountability, make decisions and get results. Foster trust, have integrity, champion each other, and have each others’ backs. Eradicate silos and win as a team.

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Care for and actively support each other’s well-being. Create a super energizing workplace that brings out the best in our employees by nourishing our mental, physical, and emotional balance.

Integrated with our values, our evolved Leadership Principles – Put People First, Work Customer Back, and Win Together – serve as the common framework guiding our thinking, decision-making, and day-to-day action, empowering each of us to lead the way in fueling PayPal’s next chapter of growth.

  • Put People First is all about building the next generation by unlocking their superpowers, providing and seeking constructive feedback, and fostering belonging.
  • Work Customer Back is about starting with our customers’ greatest needs, solving them with tech and innovation, with the purpose of creating simple and valuable experiences. We know this will require meaningful change as a company, and for us as leaders of this company.
  • Win Together is about moving quickly, working as one PayPal, and delivering great end-to-end results.

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Transparent Reporting

Building an inclusive workforce that is representative of the businesses, consumers, and communities we serve is a key component of our long-term Belonging strategy. Our representation data provides transparency on our efforts and informs the program and benefit enhancements for our employees. We are committed to regularly evaluating our workforce representation disclosures and providing transparent reporting on our workforce demographics, including publicly releasing our U.S. EEO-1 reports.


2023 total workforce 1 representing 144+ nationalities across 27 countries


Employees engaged in our eight
Employee Resource Groups


2023 Global Gender Diversity


2023 U.S. ethnic diverse workforce representation2


Global gender and U.S. ethnic pay equity


2023 diverse workforce representation 3

  • As of December 31, 2023
  • Ethnically diverse includes Asian, Black, Latinx, and Other.
  • Total diverse workforce representation is currently defined as Global women and U.S. ethnically diverse men.