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Responsible Business Practices

Preserving our customers’ trust is paramount to our values and success.

About Us • How We Work • Responsible Business Practices

We hold ourselves to the highest ethical standards and strive for full compliance with applicable laws and regulations, partnering with law enforcement and the nonprofit sector to contribute toward a safer world.

Business Ethics

The culture of trust we work to cultivate among our customers is also upheld internally. Our employees maintain a 100% completion rate of our annual training, which covers our Code of Business Conduct & Ethics, data protection, anti-money laundering, sexual harassment prevention, and more. If issues do arise, employees have multiple anonymous and confidential avenues to share concerns or ask questions, including our 24/7 global Integrity Helpline. 

PayPal is committed to promoting responsible technology use across our business. For example, we’ve established a Responsible AI Steering Committee consisting of cross-functional representatives who meet quarterly to oversee AI-related developments and provide regular updates to our Chief Risk and Compliance Officer. 

business ethics

Risk & Compliance

Safeguarding customer trust and operating in a consistent and ethical manner are vital to achieving our long-term business strategy. We invest in transformative programs to combat money laundering, terrorism financing, human trafficking, and related financial crimes around the world, in partnership with law enforcement and the intelligence community.  

PayPal—along with Fortinet, Microsoft, and Santander—announced its founding participation in the Cybercrime Atlas in January 2023. This initiative aims to bring together cybercrime investigators, global businesses, and law enforcement to map cybercriminal activities and identify opportunities for coordinated action to fight cyber threats.

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Supply Chain Standards

We're committed to conducting our business with the highest ethical standards. PayPal manages a global supply chain of more than 4,000 vendors, partners, and other third-party organizations.

All third parties and subcontractors are expected to comply with our Third-Party Code of Business Conduct and Ethics. This code documents our expectations related to environmental responsibility, labor, human rights, and more — the same standards to which we hold ourselves accountable. 

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