Responsible Business Practices

We hold ourselves to the highest ethical standards and strive for full compliance with applicable laws and regulations, partnering with law enforcement, and the nonprofit sector to contribute toward a safer world.

Much like the culture of trust that we work to cultivate among our customers, we similarly uphold a culture of trust internally. Our employees maintain a 100% completion rate of our Annual Compliance and Ethics Training, which covers subjects like our Code of Business Conduct & Ethics, data protection, anti-money laundering, and sexual harassment prevention. Employees have multiple anonymous and confidential avenues to share concerns or ask questions, including our 24/7 global Integrity Helpline.

Through our Public Policy website, we extend this policy of transparency externally. We provide disclosures on our lobbying and political activity, such as trade, association memberships, and lobbying efforts on behalf of issues like cybersecurity, cross-border trade, and small business lending.

We know how essential it is to create a safe platform for our global community, and actively monitor and manage risks to safeguard our customers. Operationally, we follow the Three Lines of Defense model, with our senior leadership team and board working in tandem with our Audit, Risk and Compliance Committee (ARC) to manage risk. We continuously invest in transformative programs to combat money laundering, terrorism financing, human trafficking, and related financial crimes around the world in partnership with law enforcement and the intelligence community. In 2020, we extended our partnership with Polaris, a leading nonprofit combating human trafficking, to further develop our jointly-established Financial Intelligence Unit, which leverages financial and subject matter support from PayPal, as well as intelligence from the U.S. National Human Trafficking Hotline and other sources to interrupt trafficker cash flows and enable prosecutions for financial crimes.