Responsible business practices

Safeguarding customer trust and operating ethically are essential to our long-term business strategy. We invest in transformative programs to combat money laundering, terrorism financing, human trafficking, and related financial crimes worldwide, partnering with law enforcement and the intelligence community. Through collaborations with various organizations, we strive to enhance global security protections for our customers, including:

• Partnering with the American Association of Retired Persons (AARP) to develop training for customer service agents at peer-to-peer payment platforms that teaches them to identify signs of financial exploitation of older consumers. Since its rollout in November 2023, approximately 10,000 PayPal and Venmo employees have received the training.
• Continuing to serve as a member of the Federal Trade Commission’s Scams Against Older Adults Advisory Group on the Industry Training Committee. In 2023, we partnered to establish training for financial industry professionals to identify and prevent scams targeting older adults and developed best practices for educating employees about current scams.
• Partnering with our university collaborators, including Arizona State University, North Carolina State University, Georgia Institute of Technology, and CISPA, to publish research papers at IEEE Security and Privacy and ACM Conference on Computer and Communications Security on topics such as passwordless authentication, SMS spam, ecommerce scams, and cryptocurrency fraud, helping PayPal protect its customers from sophisticated fraud attacks while championing ecosystem security.