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Our Values

We live by our core values of Inclusion, Innovation, Collaboration, and Wellness.

These values unite us as one global team, keeping our customers at the heart of everything we do, and inspiring us to care for ourselves, each other, and our communities.

Inclusion

Respect and value uniqueness and diverse perspectives. Welcome everyone, regardless of background, level, or circumstance. When everyone feels included, ideas flourish and execution becomes stronger.

Innovation

Create amazing experiences for our customers, whether merchant, consumer, or the PayPal community. Think differently, look end-to-end, and practice empathy by putting yourself in our customers’ shoes.

Collaboration

Work as a team, drive ownership and accountability, make decisions and get results. Foster trust, have integrity, champion each other, and have each others’ backs. Eradicate silos and win as a team.

Wellness

Care for and actively support each other’s well-being. Create an energizing workplace that brings out the best in our employees by nourishing our mental, physical, and emotional balance.

Guided by our values, our Leadership Principles—Put People First, Work Customer Back, and Win Together—shape our decisions and actions, empowering us to drive PayPal's next chapter of growth.

  • Put People First means building the next generation by unlocking their superpowers, providing and seeking constructive feedback, and fostering belonging.
  • Work Customer Back means starting with our customers' biggest needs and solving them through technology and innovation to create simple, valuable experiences.
  • Win Together means moving quickly, working as one PayPal, and delivering great end-to-end results.

Belonging at PayPal

Our employees are key to advancing our mission. We aim to create an environment where everyone can do their best work. At PayPal, that means fostering a workplace where all employees feel accepted, secure, included, and valued. We take pride in our diverse workforce, which reflects the merchants, consumers, and communities we serve, and we continue to take action to promote inclusivity and belonging.

Transparent reporting

Creating a workforce that reflects the businesses, consumers, and communities we serve is central to our long-term Belonging strategy. We use representation data to guide program and benefit improvements for employees and we’re committed to transparency. This includes regular evaluations of workforce demographics and publicly sharing our U.S. EEO-1 reports.

~27,000

2023 total workforce 1 representing 144+ nationalities across 27 countries

9,400

Employees engaged in our eight Employee Resource Groups

43%

2023 Global Gender Diversity

54%

2023 U.S. ethnic diverse workforce representation2

100%

Global gender and U.S. ethnic pay equity

55%

2023 diverse workforce representation 3

  • As of December 31, 2023
  • Ethnically diverse includes Asian, Black, Latinx, and Other.
  • Total diverse workforce representation is currently defined as Global women and U.S. ethnically diverse men.