Supporting our customers and communities
Our customers need us now more than ever, and we continue to act quickly to ensure we meet their
rapidly changing needs and expectations. We took a series of important actions early in the
pandemic, including allowing small business customers to defer payments on their business loans,
increasing protections with regard to refund and chargebacks, waiving instant fund transfer fees and
doubling cashback rewards for the PayPal Business Debit Mastercard.
We are using our capabilities and resources to make a real difference, and working to do our part to
help those who are most vulnerable. In 2021, we partnered with Uber and Walgreens to introduce the
Vaccine Access Fund, allowing customers to donate to connect people without transportation to
COVID-19 vaccination sites. As part of the coalition, we collectively donated $11 million, helping
provide free rides for people in underserved communities.