Supporting our customers and communities
Our customers need us now more than ever, and we continue to act quickly to ensure we meet their rapidly changing needs and expectations. We took a series of important actions early in the pandemic, including allowing small business customers to defer payments on their business loans, increasing protections with regard to refund and chargebacks, waiving instant fund transfer fees and doubling cashback rewards for the PayPal Business Debit Mastercard.
We are using our capabilities and resources to make a real difference, and working to do our part to help those who are most vulnerable. In 2021, we partnered with Uber and Walgreens to introduce the Vaccine Access Fund, allowing customers to donate to connect people without transportation to COVID-19 vaccination sites. As part of the coalition, we collectively donated $11 million, helping provide free rides for people in underserved communities.