Our Environmental, Social and Governance (ESG) strategy is an integral part of how we build lasting impact for our stakeholders and is critical to driving long-term business vitality and growth. It is also crucial to building and maintaining trust, which we view as our greatest asset.

Our 2021 Global Impact Report features ESG strategies, activities, progress, metrics and performance in calendar year 2021 across four priority areas: Social Innovation, Employees and Culture, Environmental Sustainability and Responsible Business Practices.

Our ESG Priorities

Through our ESG Materiality Assessment, we’ve identified the top ESG risks and opportunities to our business and stakeholders, including eight priority areas. Find more information on our materiality and prioritization assessment and our approach to ongoing stakeholder engagement here.

We value ongoing feedback as we continue to enhance our ESG strategy to drive long-term business performance and societal impact. Please contact us at ESG@paypal.com for any additional information on our ESG strategy and programs.

Employees Culture

Employees & Culture

PayPal fosters a strong employee-centered culture that is reinforced by its core values of Collaboration, Inclusion, Innovation and Wellness.


PayPal-defined estimated NDI

Reached at least 18% PayPal-estimated net disposable income for our U.S. employees, making significant progress towards our goal of 20% as part of our Employee Financial Wellness initiative.


diverse workforce representation

Maintained majority diverse workforce representation, including 43% women globally and 52% U.S. ethnic diversity.


hours to support charities

Employees volunteered a total of 51.2K hours to support charities around the world.

Social Innovation

Our Social Innovation strategy guides our global mission by empowering individuals and small businesses to achieve economic prosperity, promoting widespread financial health and facilitating the growth of charitable giving.


in access to capital

Provided more than $4.6 billion in access to capital to businesses across the U.S., including more than $2B in Paycheck Protection Program (PPP) loans through the U.S. Small Business Administration (SBA).


to help address income inequality

Deployed over $300M of our $535M commitment to help address economic inequality and bolster internal programs to drive transformative social change.


to nonprofits and causes

The PayPal community donated nearly $17B to nonprofits and causes, including over $2M raised for 40K campaigns through the Generosity Network, our new crowdfunding platform.

Environmental Sustainability

We are focused on responsibly managing our environmental impact and taking equitable climate action for the benefit of all – especially the financially underserved. Highlights from 2021 include:


renewable energy across our data centers

Matched 100% of the energy for our data centers with renewable generation, two years ahead of our target.


vendors engaged on climate change

Engaged with 200+ vendors on climate change in partnership with CDP Supply Chain.



Championed seven startups to enable greater resilience for climate-vulnerable communities as a founding supporter of a climate-focused cohort of Catalyst Fund

Green Team

Responsible Business Practice

Responsible Business Practices

We are committed to operating our business consistently, ethically and with integrity guided by an enterprise-wide focus on responsible innovation. Highlights from 2021 include:


transaction loss rate

Achieved a record low transaction loss rate of 0.09%, improved from 0.12% in 2020.


completion rate

Every PayPal employee completed our 2021 Annual Compliance and Ethics Training courses.


countries added to our self-service privacy portal

Introduced an automated self-service privacy portal to customers in over 50 countries.

Additional Resources