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Global Impact

As we advance our mission to democratize financial services for a more equitable, inclusive, and resilient global economy, we are committed to responsible innovation and management of our key environmental, social, and governance (ESG) opportunities and risks.

About Us • Values in Action • Reporting & Other Resources • Global Impact

Our environmental, social, and governance (ESG) strategy is a critical part of how we drive long-term business value and growth.

Our latest Global Impact Report features ESG strategies, activities, progress, metrics, and performance in calendar year 2022 across four core dimensions: Employees & Culture, Social Innovation, Responsible Business Practices, and Environmental Sustainability. 


Our ESG Priorities

Through our ESG significance assessment, we’ve identified the top risks and opportunities to our business and stakeholders, including eight priority areas. Find more information on our significance and prioritization assessment and our approach to ongoing stakeholder engagement here.

We value ongoing feedback as we continue to enhance our ESG strategy to drive long-term business performance and impact. Please contact us at ESG@paypal.com for any additional information on our ESG strategy and programs.

Employees Culture

Employees & Culture

We’re committed to creating a strong employee-centered culture that is reinforced by our core values of Inclusion, Innovation, Collaboration, and Wellness. Report highlights from 2022 include:

26%

PayPal-defined eNDI globally 

Achieved our goal to reach at least 20% PayPal-defined estimated net disposable income for our employees globally as part of our Employee Financial Wellness Initiative.

56%

diverse workforce representation

Maintained majority diverse workforce representation, including 44% women globally and 54% U.S. ethnic diversity.

100k+

volunteer hours

Empowered employees to volunteer and support 4,000 nonprofits worldwide.

Social Innovation

We are transforming the digital payments ecosystem to advance the success of businesses and individuals, drive opportunity for the underserved and underbanked, and support our communities, while leveraging our platform to promote global generosity. Report highlights from 2022 include:

$4.2B

in access to capital

Facilitated access to $4.2 billion in capital for small- to medium- sized businesses through loans, for a total of $25 billion in access to capital since 2013.

$20B

customer donations

PayPal customers supported nearly 1.4 million nonprofits and causes through PayPal’s giving solutions.

250

portfolio companies

Our Economic Opportunity Fund investments in 19 Black and Latinx-led venture capital funds deployed nearly $300 million in capital to over 250 portfolio companies globally, often benefiting minority and female-led businesses.

Environmental Sustainability

We are focused on responsibly managing our environmental impact and taking equitable climate action for the benefit of all – especially the financially underserved. Report highlights from 2022 include:

100%

renewable energy across our data centers

Reached 90% total renewable energy use and maintained 100% renewable energy sourcing for our data centers.

26%

operational emissions reduction

On track to meet our science-based target for reducing operational emissions 25% by 2025, and have already reduced emissions by 80% since 2019 (base year).

~39%

suppliers set or committed to science-based targets

Engaged PayPal’s top 300 suppliers, by spend, to set science-based targets by 2025, with a target for reaching 75% of our suppliers by 2025.

Green Team
Responsible Business Practice

Responsible Business Practices

We are committed to responsibly managing our infrastructure, protecting customer data, efficiently managing our supply chain, and advocating for policies that promote the interests of our customers, employees, and communities. Report highlights from 2022 include:

100%

employee completion

Every PayPal employee completed our Annual Training, which covers our Code of Business Conduct & Ethics, data protection, anti-money laundering, sexual harassment prevention, and more.

50+

Data Week sessions

Over 4,000 employees participated live across 52 sessions around the world for PayPal’s third annual Data Week to learn about the latest advances in data security and governance.

5

Principles of Responsible Artificial Intelligence (AI) 

Established principles, aligned with global regulators’ guidance, to promote the responsible use of this technology across our business.

Additional Resources