Global Impact

As we advance our mission to democratize financial services for a more equitable, inclusive and resilient global economy, we are committed to responsible innovation and management of our key environmental, social and governance (ESG) opportunities and risks.

Our Environmental, Social and Governance (ESG) strategy is an integral part of how we build lasting impact for our stakeholders and is critical to driving long-term business vitality and growth. It is also crucial to building and maintaining trust, which we view as our greatest asset.

Our 2021 Global Impact Report features ESG strategies, activities, progress, metrics and performance in calendar year 2021 across four priority areas: Social Innovation, Employees and Culture, Environmental Sustainability and Responsible Business Practices.

Our ESG Priorities

Through our ESG Materiality Assessment, we’ve identified the top ESG risks and opportunities to our business and stakeholders, including eight priority areas. Find more information on our materiality and prioritization assessment and our approach to ongoing stakeholder engagement here.

We value ongoing feedback as we continue to enhance our ESG strategy to drive long-term business performance and societal impact. Please contact us at for any additional information on our ESG strategy and programs.

Employees and Culture

Our commitment to our values of Inclusion, Innovation, Collaboration and Wellness starts with our employees, our most important stakeholders. Highlights from 2021 include:


diverse workforce representation

Maintained majority diverse workforce representation, including 44% global gender diversity and 52% U.S. ethnic diversity.


hours supporting communities

Employees around the world gave back to their communities by volunteering more than 80,000 hours in 2021.


development courses accessed

21,000 employees accessed over 100,000 self-directed courses to advance their professional and personal development.

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photo Employees Culture

Social Innovation

We are committed to using the strength and scale of our platform to expand economic opportunity and improve the financial health of businesses, individuals and nonprofits around the world. Highlights from 2021 include:


in access to capital

Facilitated $3.6B in access to capital to small- and medium-sized businesses in 2021.


allocated to advance racial equity

Allocated 100% of our $535M commitment to help address racial and economic inequality through grants, partnerships and investments in mission-driven financial institutions.


to nonprofits and causes

Enabled over $19B in donations to nearly 1.4M nonprofits and causes.

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Environmental Sustainability

We are focused on responsibly managing our environmental impact and taking equitable climate action for the benefit of all – especially the financially underserved. Highlights from 2021 include:


renewable energy across our data centers

Matched 100% of the energy for our data centers with renewable generation, two years ahead of our target.


vendors engaged on climate change

Engaged with 200+ vendors on climate change in partnership with CDP Supply Chain.



Championed seven startups to enable greater resilience for climate-vulnerable communities as a founding supporter of a climate-focused cohort of Catalyst Fund

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Green Team
Responsible Business Practice

Responsible Business Practices

We are committed to operating our business consistently, ethically and with integrity guided by an enterprise-wide focus on responsible innovation. Highlights from 2021 include:


transaction loss rate

Achieved a record low transaction loss rate of 0.09%, improved from 0.12% in 2020.


completion rate

Every PayPal employee completed our 2021 Annual Compliance and Ethics Training courses.


countries added to our self-service privacy portal

Introduced an automated self-service privacy portal to customers in over 50 countries.

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Additional Resources